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Customer Care

Rates & Fees

 Click the link below to view the current rates, charges and fee schedule

 
 
NEW OR TRANSFER ACCOUNT CHARGE
$25.00 (both new and transfer accounts)
 
 
GUARANTEE DEPOSIT
 
Green or good HDWD history                    
$0
Yellow credit report                                       
$150.00
Red credit report/poor HDWD history   
$250.00
Commercial                       
3 months of average/estimated bill.
 
 
CREDIT CHECK FEE                                          
$10.00

CREDIT CARD BY PHONE                              
$2.95 per transaction.

DELINQUENCY CHARGE                               
$10 or 10% of the unpaid bill, whichever is greater, thirty (30) days after mailing of customer invoice by District.

BROKEN LOCKS
$20.00 plus cost of lock.

UNAUTHORIZED USE PENALTY
3 months ofannual average water use.

BULK WATER METER
 
Deposit
cost of meter
Monthly reading charge                                     
$20.00
Monthly rental charge                                  
$40.00
Consumption charge                                       
TIER 4 
 
 
NON-SUFFICIENT FUNDS FEE    
$25.00 *multiple occurrence of NSF will require a $250 deposit to be on account.
 
 
NO SHOW FOR APPOINTMENTS              
$20.00

DISCONNECTION FEE (NON-PAY)            
$40.00

RECONNECTION FEE (NON-PAY)              
$20.00

AFTER-HOURS TURN-ON FEE     

$80.00
This fee will be assessed to a customer who requests that water service be turned on after 4:30 p.m. Monday—Thursday and 3:30 p.m. on open Fridays and closed Fridays.

PULLED METER CHARGE                              
$20.00

PULLED METER REINSTALLATION             
$20.00

SERVICE INSTALLATION CHARGE
Actual Cost
Charged will be the actual cost of service installation. An estimate of the installation cost will be provided to the applicant prior to service installation upon request.

FIRE FLOW FEE                                 
$200.00

WILL SERVE LETTER SINGLE LOT
$40.00

WILL SERVE LETTER—SUBDIVISIONS
 
Minor Subdivision: As defined in the State Map Act (not to exceed five (5) lots or parcels)
$100.00 deposit toward actual costs.
Any additional actual costs must be paid prior to issuance of a Will Serve Letter.

Major Subdivision: Greater than five (5) lots or parcels

$250.00 deposit toward actual costs.
Any additional actual costs must be paid prior to issuance of a Will Serve Letter.

WATER MAIN CONSTRUCTION CHARGE

Actual Cost.
This charge shall be the actual construction cost. A deposit equal to the estimated costs shall be received by the District prior to commencing work.

LANDSCAPE PLAN CHECK            
$300 deposit/Actual Cost $75 hr.

INSPECTION FEES
 
Actual Cost. A deposit equal to 2% of the construction costs, but not less than $500, shall be received by the District prior to performing the inspection.
PRELIMINARY DESIGN AND PLAN CHECK FEE

Actual Cost.
A deposit of $700 plus $20 per lot or parcel to be applied towards actual cost. Additional actual costs must be paid prior to connection to the District’s water system.
ANNEXATION FEE                                            
$787 per acre shall be collected by the District for property to be annexed into its service boundaries upon the property owners’ request.
PUBLIC RECORDS REQUESTS
 
Photocopies
$0.25 first page/$0.10 each additional page
DVD copy
$1.50 each
 
 
LABOR AND MATERIALS
Actual Cost.
Calculated for specific service requested. Deposit may be required prior to performance.

OTHER SERVICES
Actual Cost.
All services provided by the District not listed shall be charged at the actual cost of performing the requested service.

ACQUISITION OF SERVICE CHARGE. The Acquisition of Service Charge must be paid prior to any water service connection and shall be in addition to all other charges imposed by the District. This charge shall be as follows:

Meter Size
Amount (eff 3/4/2010)
5/8” or 3/4”
$5,418
1”
$10,836
1 1/2”
$16,254
2”
$27,090
3”
$59,598
4”
$92,106
6”
$178,794

WATER SERVICE CHARGE. The Water Service Charge is charged monthly on accounts with an installed meter and shall be as follows:

Meter Size
Effective July 1, 2010
5/8 or 3/4 inch
$11.10
1 inch
$22.50
1 1/2 inch
$41.50
2 inch
$64.20
3 inch
$124.90
4 inch
$193.10
6 inch
$382.70

WATER CONSUMPTION RATES The monthly water consumption charge per unit (100 cubic feet or 748 gallons) shall be as follows:

From-To (units)
Effective July 1, 2010
Tier 1: 0-4
$3.40
Tier 2: 5-10
$5.30
Tier 3: 11-28
$6.41
Tier 4: 29+
$8.56

*The tier thresholds for MHP and MTF customers are adjusted by a multiplier of .60 and .72 respectively to account for their average water use.  The tier thresholds for MHP and MTF customers are further adjusted for the number of dwelling units for each customer account.

BULK METER CONSUMPTION RATE.
Bulk meter customers will be billed at the Tier 4.

IRRIGATION WATER CONSUMPTION RATES.
Customers with established irrigation budgets set forth in the District’s Landscape Ordinance 72 will be charged consumption charges at the tier 3 for water that is used under budget, and billed at tier 4 for water usage over the established budget.

PIPELINE SURCHARGE.

SFR/COM/PBE Customers
5/8”
$4.00
1”
$8.00
1 1/2”
$12.00
2”
$20.00
3”
$44.00
4”
$68.00
6”
$132.00
MHP Customers
1st unit
each additional unit

$5.00
$2.40
MTF Customers
1st unit
each additional unit

$5.00
$2.88

CAPITAL REPLACEMENT CHARGE. 

SFR/COM/PBE Customers (effective 9/1/10)
5/8”
$5.00
1”
$10.00
1 1/2”
$15.00
2”
$25.00
3”
$55.00
4”
$85.00
6”
$165.00
MHP Customers
1st unit
each additional unit

$5.00
$3.00
MTF Customers
1st unit
each additional unit

$5.00
$3.60

*In the case of an MHP customer, a unit refers to a mobile home dwelling unit. 
**In the case of an MTF customer, a unit refers to a muti-family dwelling unit.
 

 

 

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Hi-Desert Water District,  55439 29 Palms Hwy, Yucca Valley, CA 92284  
Office: 760-365-8333   Fax: 760-365-8673 
Email:  info@hdwd.com

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