Start/Stop Service

Hi-Desert Water District services the areas of Yucca Valley, Yucca Mesa, and small part of Joshua Tree.  If you would like to start water service for a property located in our service boundary, please allow 24 hours notice to have new service established to your property.

Service can be established on the weekends and holidays, but an after-hours fee will be charged and the customer will be required to come in by 9:00 a.m. on the next business day to complete the necessary paperwork, pay all charges, and a deposit if required. 

It is the responsibility of the customer to notify the District to discontinue service. Unless turn-off service is ordered, the customer is liable for all continued water usage.

 

Application

Homes, apartments, condominiums, commercial properties, that are rented or leased, must have owner authorization to setup an account. Once the application is completed,  please submit the application via email at customer_service@hdwd.com or returned to the District Office located at 55439 29 Palms Highway, Yucca Valley, CA 92284 during the business hours of 7:30 a.m. to 5:00 p.m., Monday through Thursday.

Deposits

A refundable deposit is required to establish a new account if you are a new customer or have had poor payment history with Hi-Desert Water District. Poor payment history is defined as three or more delinquent payments in a single year or a lock-off for non-pay within the last year.  Deposits are refunded after one year of good payment history with no more than three delinquent payments and zero lock-offs.

The deposit requirement may be satisfied in three ways. A customer may elect to pay a non-refundable $10.00 fee for a credit check ($10.00 non-refundable fee for a credit check), have been a customer for over one year with good payment history, or pay the $250.00 refundable deposit.  The credit check will score a customer green for good, yellow for moderate risk, and red for poor credit. No deposit is required for green, $150.00 is required for yellow and $250.00 is required for red. The following are the customer options.

  • $10.00 (non-refundable) Credit Check

  • $250.00 Refundable Deposit (no credit report requested)

  • HDWD Customer over one (1) year with good payment history. Defined as less than three delinquent payments and no lock-offs. 

If the account is closed during the 12 month period, the security deposit is applied to the closing bill and/or the balance refunded to the customer.

Water Service Regulations

More information regarding water service can be found in the District Policy Chapter 5.