About Your Bill

All accounts are billed on a monthly basis and are payable upon receipt. If a bill is not received, the customer remains responsible for contacting the District and paying the amount owed on the account each month. 

 

Payment Options

Online – Make a free one-time payment online using your credit card or checking account.

Auto-Pay – Your payment will be automatically deducted from your account on the due date. You will still receive a bill in the mail to view your charges prior to the due date. To sign up complete the Auto-Pay Form Online.  You will need to pay your current balance to begin Auto-Pay. Scroll down to the bottom of this page for Auto-Pay sign-up step-by-step instructions and a How To Video.

By Phone – For a fee of $2.95/transaction, pay your bill by phone with your credit card by calling (760) 365-8333. 

Mail - Mail your payment to: HDWD - Payment Processing, PO Box 80312, City of Industry, CA 91716-8312

Drop Box - There are two drop box locations in Yucca Valley for your convenience: Main Office - 55439 29 Palms Highway or the OWS Office (drop-box only) - 6955 Old Woman Springs Rd. Please note payments dropped in the drop box after 7:30 a.m. will not be processed until the next business day.

In person – Cash, check or credit card payments are accepted at the Hi-Desert Water District Main Office building during regular business hours, Monday - Thursday 7:30 a.m. to 5:00 p.m. You can use the Express Payment Box located in the lobby for check or money order payments; or get a receipt for the transaction for check or cash payments by paying at the counter.

Past Due Bills

A bill is considered past due if not received within 20 days of the billing date. A late fee is charged to the account after 30 days ($10 or 10% of the past due bill, whichever is greater). Service may be discontinued for non-payment after 40 days. The District will attempt to call customers prior to lock-off. It is the customers responsibility to make sure the District has the most current contact information.

Description of Charges

Water Charge – The water charge is billed in units (one (1) unit = 748 gallons). 
This charge funds a portion of the District’s operating costs and imported water purchases from the State Water Project.

Service Charge – Each property with a meter is charged a service fee every month. This fee varies because it is based on the account type, meter size, and whether or not water is consumed.  It also includes a capital replacement cost to fund infrastructure improvements.

Debt Service – All accounts are charged the same amount to fund the infrastructure that transports imported water to our basin from the State, known as the Morongo Basin Pipeline.

Rates & Fees – For current rates and fees click here.

 

Auto-Pay Instructions & How To Video (Below)

Click here to set-up Auto-Pay for your account. 

  1. You will need to set-up a profile and register your account using your water account information.  If you have multiple water accounts, you will need to register each account. 

  2. Have your water bill and bank account routing/account number or credit card information handy for reference. 

  3. After you have set-up your profile, select the "Make Payment" tab at the top of the screen. 

  4. Select the Payment Option (credit card or bank account)

  5. Enter the Payment Information (credit card number or rounting/bank number). 

  6. Check the box next to "After this transaction, use this payment information to automatically debit my account." 

  7. Then make a payment for your account balance (the account balance must be zero to begin Auto-Pay, to avoid late charges and/or a disconnect notice).  

  8. Click the "Submit Payment" button to finalize the transaction. You will receive a confirmation email. 

If you have questions on how to complete the online form to set-up Auto-Pay, please call (760) 228-6265 or email kimj@hdwd.com.