Frequently Asked Questions

All meters, even those on vacant land, are read on a monthly basis. The meter reading is recorded by Hi-Desert Water District staff using a computerized, handheld device.

Water meters are typically found at the edge of the street, in front of a home. However, there are exceptions where your water meter may be at a distance if a long service line was required from the District's mainline to your home. Please contact Customer Service if assistance is needed to locate the water meter.

Different types of work orders completed in the field are routed for efficiency according to location. It is difficult to predict the exact time a work order will be completed as each job requires a different amount of time.

The service line after the meter is considered private property. The District is only responsible for repairs and water loss up to and including the customer's shut-off valve located in the meter box, which belongs to the District. Beyond the shut-off valve, all repairs and water loss are the customer's responsibility.

If you believe your water pressure is too high or too low, there are three options for checking the pressure:

• Contact a plumber
• Participate in the District's Household Water Awareness Program
• Purchase a pressure gauge and check the pressure at a hose bib

• Certificates of Participation: Paid
• Farmers Home Administration Number 1: Paid
• Farmers Home Administration Number 2: Paid
• Morongo Basin Pipeline: Paid
• Recharge Facilities: Paid
• Safe Drinking Water Bond Loan: Paid
• Assessment District 2014-1 Phase 1 Sewer Project: 2045