Frequently Asked Questions

Absolutely. All drinking water we serve meets or exceeds government health and safety standards. Hi-Desert Water District (HDWD) performs hundreds of water tests each year for bacteria and other regulated contaminants. The results of that sampling are included in an annual water quality report that the District mails to every customer by June. In addition, copies are available at the District office and on the website. 

View Water Quality Reports.

The District is required by the State Department of Health Services to chlorinate water to kill bacteria. By maintaining a chlorine residual, the District can better assure that safe and clean water is delivered to our customers. Water is chlorinated 24 hours per day as required. After leaks or other systems upset, the District will often increase chlorine to make sure the water remains safe.

Cloudy water is caused by tiny air bubbles and is completely harmless. If you pour a glass of cloudy water, the air will rise and dissipate within a few minutes. The water is safe to drink and meets all quality standards.

You may notice the taste or smell of chlorine in the water, which is not harmful. Pipes inside your home can also affect tap water. Groundwater, which interacts with rocks and sediments as it moves, can impact the taste. Customers are encouraged to call the District for all issues related to water quality. A certified water quality technician will contact you regarding your concerns.