Coronavirus COVID-19 Updates

TOGETHER.

Hi-Desert Water District employees are working to ensure that our services continue through the COVID-19 pandemic. Staff is working to keep our customers informed as new updates are received. It’s our promise that we will ensure that water and sewer service remain operational for every customer. 


Please continue to visit this webpage to view the latest updates on how Hi-Desert Water District is handling the COVID-19 pandemic.

Outside view of administrative Building

Offices are CLOSED to the Public

The District has closed its offices to the public following the recently announced Regional Stay at Home Order. Offices will remain closed until further notice. More information on the order can be found here.

While we continue efforts to protect the health and safety of the public and employees from further spread of the COVID-19, employees will still be working to support our customers by phone, email, or online.

Latest News and Information

Press Releases

Event Cancellations

Beginning March 2020, the District has suspended all public events and public attendance of meetings until further notice.
  • Regular Board Meetings
  • Public Information Committee Meetings
  • Legislative Committee Meetings
  • Human Resources Committee Meetings
  • Engineering Committee Meetings
  • Desert Wise Landscape Tour
  • World of Water Tours
  • Public Advisory Committee Meetings
If a meeting is scheduled, it will be held via teleconference/videoconference so members of the public can have an opportunity to join the meeting. Meeting instructions will be included on the meeting agenda. 

How You Can Conduct Business with the District Remotely

  • MAKING PAYMENTS Water Bills You can make payments online at www.hdwd.com or by calling (760) 365-8333; Payments can be dropped off in a drive-thru drop box located in the parking lot at the District office located at 55439 29 Palms Highway, Yucca Valley, CA or they can be mailed to PO Box 80312 City of Industry, CA 91716. Sewer Bills You can pay by credit card by calling (760) 365-8333; Cash, check or money order can be issued to Hi-Desert Water District and dropped off at the drop box located at the District office or it can be mailed to Hi-Desert Water District at 55439 29 Palms Highway, Yucca Valley, CA 92284. 
  • STARTING AND STOPPING SERVICE To stop service, customers can call customer service at (760) 365-8333 or email the request to info@hdwd.com; Applications to start service can be found at www.hdwd.com and returned by emailing info@hdwd.com, by Fax (760) 365-0599, by dropping the completed application in the drive-thru drop box located in the parking lot of the District office or mailing it to Hi-Desert Water District at 55439 29 Palms Highway, Yucca Valley, CA 92284.
  • REPORTING LEAKS The District is postponing all home audits, and is advising customers to contact a plumbing service if they are experiencing a leak on their private property; and If a leak is occurring from a water main or in a shared public space, please report it to the District by calling (760) 365-8333 or emailing info@hdwd.com.
  • PRIVATE SEWER CONNECTIONS Customers who are applying for a loan or need a preapproval letter, can call (760) 228-6279 or email ryanh@hdwd.com.

State and Local Resources

Federal Information