Coronavirus COVID-19 Updates

TOGETHER.

Hi-Desert Water District employees are working to ensure that our services continue through the COVID-19 pandemic. Staff is working to keep our customers informed as new updates are received. It’s our promise that we will ensure that water and sewer service remain operational for every customer. 


Please continue to visit this webpage to view the latest updates on how Hi-Desert Water District is handling the COVID-19 pandemic.

Outside view of administrative Building

Offices Begin Reopening to the Public on Monday, June 1, 2020

Effective Monday, June 1, 2020, the District will be reopening the front lobby to the public with limited access and safety protocols in place to reduce risk to community members and District staff.

Walk-in access will be available to the District’s customer service counters. Access to all other District departments will be by appointment only.

Hi-Desert Water District staff recommends that anyone entering a District office wear a cloth face covering for the consideration of everyone’s well-being and safety. In addition, the number of visitors inside the lobby will be limited to two (2) at a time to enable social distancing. For this, customers should expect to wait in line outside while awaiting their turn to enter the building. Blue markers indicating six-foot distancing have been placed on the lobby floor and sidewalk near the entrance to aid with social distancing. Hand sanitizers will be available at the counters to encourage public hygiene as District restrooms will be closed to the public. The District will only be accepting exact change, checks, and credit cards for payment

Event Cancellations

Beginning March 2020, the District has suspended all public events and public attendance of meetings until further notice.
  • Regular Board Meetings
  • Public Information Committee Meetings
  • Legislative Committee Meetings
  • Human Resources Committee Meetings
  • Engineering Committee Meetings
  • Desert Wise Landscape Tour
  • World of Water Tours
  • Public Advisory Committee Meetings
If a meeting is scheduled, it will be held via teleconference/videoconference so members of the public can have an opportunity to join the meeting. Meeting instructions would be listed on the agenda. 

How You Can Conduct Business with the District Remotely

  • MAKING PAYMENTS Water Bills You can make payments online at www.hdwd.com or by calling (760) 365-8333; Payments can be dropped off in a drive-thru drop box located in the parking lot at the District office located at 55439 29 Palms Highway, Yucca Valley, CA or they can be mailed to PO Box 80312 City of Industry, CA 91716. Sewer Bills You can pay by credit card by calling (760) 365-8333; Cash, check or money order can be issued to Hi-Desert Water District and dropped off at the drop box located at the District office or it can be mailed to Hi-Desert Water District at 55439 29 Palms Highway, Yucca Valley, CA 92284. 
  • STARTING AND STOPPING SERVICE To stop service, customers can call customer service at (760) 365-8333 or email the request to info@hdwd.com; Applications to start service can be found at www.hdwd.com and returned by emailing info@hdwd.com, by Fax (760) 365-0599, by dropping the completed application in the drive-thru drop box located in the parking lot of the District office or mailing it to Hi-Desert Water District at 55439 29 Palms Highway, Yucca Valley, CA 92284.
  • REPORTING LEAKS The District is postponing all home audits, and is advising customers to contact a plumbing service if they are experiencing a leak on their private property; and If a leak is occurring from a water main or in a shared public space, please report it to the District by calling (760) 365-8333 or emailing info@hdwd.com.
  • PRIVATE SEWER CONNECTIONS Customers who are applying for a loan or need a preapproval letter, can call (760) 228-6279 or email ryanh@hdwd.com; To schedule an inspection for a sewer lateral, please call (760) 469-9781 or email kamiz@hdwd.com.

State and Local Resources

Federal Information