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1. Why are Hi-Desert Water District’s rates different than those of neighboring water agencies?
2. What is the money we pay on our monthly water bill used for?
3. Can I make a payment directly to field employees at the time they are locking off my service?
4. What is the Service Charge?
5. Why is my water bill the same as the last month?
6. Why is my neighbor’s water bill lower than mine?
7. Can I make payment arrangements for my water bill?
8. Can my water bill be mailed to coincide with my paydays?
9. What happens if my check is returned for insufficient funds?
10. Can I set up automatic deductions for paying my water bill?
11. Can I use a credit card for payment?
12. What happens if I’m late paying my bill?
13. How can I lower my water bill?
14. Can I set up automatic deductions for paying my water bill?
15. Can I use a credit card for payment?
16. Why is the delinquency charge so much?
17. How can I lower my water bill?

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1. Why am I responsible for low-flow fixtures when I do not own the property?
2. How could I use more water this year compared to last year?
3. How do I know if I have a leak?
4. How do I know what plants are drought tolerant for this area?

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1. When does the Board of Directors meet? Do they allow public input?
2. What are some of the various programs the District offers?

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1. Is my meter read every month or is it estimated?
2. Where is my water meter located?
3. Why can’t you give me an exact time for my service to be turned on or off?
4. Does the District repair water leaks on my side of the meter?
5. How do I check my water pressure?
6. When are the District’s loans going to be paid?

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1. Is a wastewater collection and treatment system necessary?
2. How will it protect groundwater quality?
3. What are the State’s Septic Discharge Prohibitions?
4. What happens if I don’t comply?
5. Why not just treat the water at the wells that produce the water before serving it to customers? Isn’t that easier?
6. How many months after the Assessment District approval, will construction start on the new sewer lines and plant?
7. Will the treatment facility smell?
8. What will happen to the water after it is treated?
9. Are the roads going to be repaved during Phase 1, after the sewer line is installed?

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1. How will we pay for Phase 1 of the Sewer Project?
2. When will the assessment amount appear on my taxes?
3. If I sell my property, is the balance for the sewer connection to be paid in full, or will the new home buyer assume the balance?
4. Will the amount that I am assessed ever increase?
5. Will Phase 2 and 3 have to pay for Phase 1?
6. How much is my assessment?
7. Will properties owned by government entities such as the Town of Yucca Valley or the school district incur an assessment also?
8. How and when did property owners vote to form the Assessment District?
9. How is Hi-Desert Water District working to save money on the project?

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1. Who will be responsible for the installation of individual private property connections?
2. Will I have to connect my house to the sewer?
3. When will connections begin?
4. How long will my sewer service be disconnected during this process?
5. What are the requirements of installing the private property connection?
6. Can I install my own private property connection?
7. Can the cost of hooking up to the sewer be financed or must owners pay cash?
8. How do I apply to finance my private property connection costs or get a grant?
9. What if I am unable to connect to the sewer within the time frame provided?
10. What if I cannot afford to pay for my private sewer connection?
11. Where can I find an online form or more information about connecting to the sewer?
12. Are there other costs I will need to pay for besides the connection cost?

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1. Is the water served by Hi-Desert Water District clean and safe?
2. Does Hi-Desert Water District chlorinate drinking water?
3. Why is my water cloudy sometimes?
4. What can I do if I notice an unpleasant odor or taste in my water?